As the relocation industry grows and expands, competition becomes even fiercer and having a competitive advantage is essential to success.
Some of the best examples of a competitive edge involve the use of highly trained labor for picking, packing and delivery as well as dedicated transportation options. This could mean a relocation agent specializes in either commercial or residential moving; white glove handling of breakables and highly valuable items; packing and unpacking services; installation; debris removal and customized delivery options. It’s a lot of moving parts for any agent to manage.
Relocation customers are demanding for good reason. Not only do they have multiple moving and delivery options to choose from, they are uprooting their whole existence in order to move to a better place. The pressure on relocation professionals is real.
Here are three actionable insights that will help to satisfy these demanding customers when searching for a logistics partner:
- Search for a partner that provides a broad carrier network with plenty of options for routes, delivery and services.
- Make sure a shipping partner offers expert and dedicated customer service that includes staying on top of every detail of every shipment and communicating any changes to the customer.
- For the best customer service, state-of-the-art online technology should be priority #1. A partner should be able to quote, dispatch, track and report on shipments 24/7 in real time.
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