This presentation recap is from the Logistics Sessions: Demystifying E-commerce on Thursday, March 18, 2021.


The E-commerce Hangover is related to the fact that with more people shopping online, there’s a huge challenge to meet the logistics of the returns of these products.

Learn from Tony Sciarrotta, Executive Director at The Reverse Logistics Association, strategies of successful companies to reduce the logistics cost of returns and gain a competitive advantage over their competitors in the online shopping experience.

In this session you will gain an understanding of the following topics:

  • Who owns the reverse logistics function inside an organization?
  • Tools to measure the performance of reverse logistics
  • What to do with returns?