HOW TO SUBMIT A CLAIM FOR LOST OR DAMAGED FREIGHT
For more information, check the step by step that we leave you in the next section
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In the search bar located on the upper right side of the page, enter the SHP Number.
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Under Is your freight lost or damaged? Click on the Submit
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Choose from the menu the reason for your inquiry: Damaged Disposed, Delivered Damaged, Lost in Transit, etc.
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In the box below, explain the situation, adding as many details as possible.
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Add your email or the email of anyone who needs to receive updates about this claim. You will receive all updates by email.
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On the bottom of the page, click on Download the claim form by clicking here.
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Fill out all the information required on the Claim Form.
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Upload the claim form and at least two documents to support the claim.
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Click on the Accept